We ship Monday through Friday using UPS but our frozen shipments can’t be in transit over the weekend so we are not able to deliver your package on a Saturday, Sunday, Monday or a UPS holiday. We cannot ship outside of the United States.
Ground shipping starts at $34.99 per package
Spend at least $50 to get $29.99 ground shipping per package
Spend at least $70 to get $26.99 ground shipping per package
Spend at least $90 to get $24.99 ground shipping per package
Spend at least $100 to get $19.99 ground shipping per package
Spend at least $200 to get $14.99 ground shipping per package
Spend at least $300 to get FREE ground shipping per package
HOW DO WE DO IT?
We pack our frozen products in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date. It is best to open the package immediately upon arrival and to put ice cream in the freezer. Use gloves when handling dry ice. Fun Fact: the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees.
NO SIGNATURE REQUIRED
UPS is authorized to leave all packages at the destination without signature which will insure that your product will not melt due to multiple delivery attempts.
When the shipping label is created you will receive an email with your tracking number.
IN A RUSH? UPGRADE!
All expedited orders received by Noon CST Monday through Thursday will be processed same day. Any order received after noon CST may not be shipped same day (although we try). We encourage you to read our shipping policies or call us if you have questions.
icecreamsource.com cannot be responsible for damage or loss of gifts due to unavailable recipient or incorrect address information, or theft. We are not able to change the address or cancel an order once the order has been processed. Please ensure your recipient will be in town on the arrival day. We are not liable for lost or melted products if customers changes the pickup location to a UPS access point, UPS Store or any other delivery address during the shipping process.
Your package will arrive in 5 – 10 business days (or less) from the day we receive your order. Orders received with longer transit locations than shipping days left in the week will be held for shipment the following Monday. Using Standard shipping, your package will arrive Tuesday through Friday and Saturday if possible.
Order by Noon CST Monday – Thursday and your package will arrive the next day. Orders placed after Noon CST on Thursday will be shipped the following Monday. Saturday delivery is not available with this option.
To guarantee delivery we must have the complete and correct address. We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of some of our products.
If there are any issues with your order, please contact our customer service. Please have pictures of your damage product available when speaking with our customer support representatives. There will be an option of refund or reship for shipments deemed to be failed. Customer service must be contacted within 30 days of your orders delivery to be eligible for a refund or reship.
We are here to help you. You also can always contact us through the "contact us" tab on our website or with the chat on the bottom-right of the homepage. Questions are generally answered during our business hours of 9:00 AM until 4:00 PM.